Call to Order (877) 665-2665
Shipping & Ordering
How to Order
- Mon.–Fri.: 10 a.m.–4 p.m. (PST)
- Customer Service Phone Number
- (877) 665-2665
Please contact our Customer Service Department for more information.
Payment Types Taken by Phone
All major credit cards (Visa, Master Card, American Express and Discover) are accepted.
Exchange & Return Policy
If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for an exchange or refund with your original receipt.
Member & Teacher Discount Provided
Members of the Monterey Bay Aquarium as well as approved educators and teachers receive a 10 percent discount. Please provide your member card number or school ID number when placing your order.
Corporate gift purchases are available. Please contact our Customer Service Department for details.
Shipping & Handling
All orders are shipped via UPS Ground.
Total shipping costs for purchases:
Up to $19.99
12.5 percent retail cost
Extra fees will be added for shipments to Alaska or Hawaii, and for 2nd Day Air or Next Day Air delivery services. Please contact our Customer Service Department for rates.